Online Therapy

Discover the benefits of video therapy!

Discover the benefits of video therapy!

  • Some of our clients feel more at ease meeting with us from home rather than coming to the office.

  • No commute time!

Please call our main number (847) 213-9163‬ to talk to Jeanne Ley about who of our therapists would be a good fit for you or click here to find out about our therapists and contact one of them directly.


Tips for Having a Good Experience with Video Therapy

  • Keep your phone nearby so we have another means of communicating if there is a problem with the internet connection.
  • Make sure the lighting is adequate for me to see you.
  • Join the session from a private location away from distractions.
  • If using a computer, close all unnecessary browser tabs and programs to save on bandwidth.
  • For the first session, have your driver’s license and insurance card at hand so you can hold them up to the camera. We need to be able to verify your identity.
  • Move as close to your router as possible, connect with an ethernet cable if possible.
  • Ask others in your household to refrain from streaming content or other heavy usage of your bandwidth during the call.
  • Please don’t multi-task.  Turn off alerts on your devices and have the television turned off.
  • We will be using Zoom for our session.  If you are unfamiliar with Zoom, please go to this link for instructions: https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Meeting

What video platform do you use?

The video platform we use is called Zoom. It is free of cost to you, and is HIPAA compliant. HIPAA compliance includes the provision that the transmission is encrypted. Whether you meet with your therapist by Zoom or by phone, your therapist will be in a space that is private and free from distraction. If you choose the telehealth option, please read to the end of this message for instructions on how to use Zoom.


How does it work & is it confidential?

  • Your therapist will send you a link via the communication channel you choose (e.g. email, text, through secure messaging in Simple Practice, etc.) with a unique ID. When it is time for your meeting, click on the link on your device (computer, tablet or phone) to join the meeting. It is helpful to use headphones when on a video conference to reduce echoes. If using a computer, close all unnecessary browser taps and programs to save on bandwidth.
  • Move as close to your router as possible, connect with an ethernet cable if possible.
  • Ask others in your household to refrain from streaming content or other heavy usage of your bandwidth during the call.
  • Keep your phone nearby in case we have trouble with audio.

Does it matter where I am when I take the call?

  • You must be in the state of Illinois for us to legally provide therapy service to you. When you sign the consent for telehealth that I will send you through the electronic medical records program, you are certifying that you will be present in Illinois for each session. For current clients with whom we have established relationships, talk to your therapist about exceptions to this rule.
  • We recognize that you may have difficulty finding a private space from which to meet remotely, and we will do our best to accommodate your needs.

Does insurance cover telehealth/videoconferencing?

That depends. Some companies already included telehealth as a covered service. Governor Prizker’s Executive Order 2020-09 requires insurance companies regulated by the State of Illinois to cover telehealth services provided by in-network insurance companies for the duration of the Gubernatorial Disaster Proclamation. There are exceptions for which insurance companies are not required to make payment, one of which applies to people with high deductible plans. We make no guarantees that your services will be covered. It’s best for you to check with your insurance company regarding your particular plan.

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